Last updated: November 2025
This Privacy Policy explains how Mikhail Hotel and Leisure Group (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our venues, websites, or interact with us online or offline.
We are committed to respecting your privacy and keeping your personal data safe and secure.
1. Who We Are
Mikhail Hotel & Leisure Group operates a number of hospitality venues across the UK, including (but not limited to):
Arcains // The Bold // The Brewery Tap // Buzzby’s // Dr Duncan’s // Eccleston Arms // // The Grand Southport // Punch Tarmey’s Liverpool & Southport // Hot Shots Darts // Jacaranda Baltic // Lord Street Hotel // Mavericks // Peaky Blinders Manchester // Southport Market Bar // The Windmill Parbold
Address:
Mikhail Hotel & Leisure Group, The Bold Hotel, 583 Lord Street, Southport PR9 OBE
We are the data controller responsible for your personal information.
2. What Information We Collect
We may collect and process the following types of personal information:
Information you provide directly:
– Name, email address, and contact details
– Date of birth (for age verification or birthday offers)
– Payment details (for bookings or ticket purchases)
– Preferences, feedback, or survey responses
– Marketing consent preferences
Information collected automatically:
– Your IP address and browser type when using our websites
– How you use our site (pages visited, time on page, etc.) via cookies
– CCTV footage when you visit our venues (for safety and security)
3. How We Use Your Information
We use your information to:
– Process bookings, orders, or event tickets
– Send you updates, offers, and promotions (if you’ve opted in)
– Respond to your enquiries and customer service requests
– Improve our services, events, and marketing communications
– Ensure the safety and security of our venues
– We will only use your personal data when we have a legal basis to do so — usually your consent, our contractual obligations, or our legitimate business interests.
4. Marketing Communications
If you’ve chosen to receive updates, we may contact you by email or SMS about upcoming events, offers, or news from Mikhail Group venues.
You can unsubscribe at any time by clicking the link in any marketing email or by contacting us directly.
5. Sharing Your Information
We may share your data with:
– Trusted service providers (e.g., booking platforms, email providers, event ticketing systems)
– Payment processors (for secure transactions)
– Law enforcement if required by law
– We never sell your personal data to third parties.
6. How We Store and Protect Your Data
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
Data is stored securely on UK or EU-based servers in compliance with GDPR standards.
7. Your Data Rights
You have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate information
– Request deletion of your data (“the right to be forgotten”)
– Object to or restrict certain processing activities
– Withdraw consent for marketing at any time
– To exercise any of these rights, contact us.
8. Cookies
Our websites use cookies to improve your browsing experience and analyse site traffic.
You can control or delete cookies through your browser settings.
9. How Long We Keep Your Data
We only keep personal data for as long as necessary for the purpose it was collected — for example, while your account is active or for legal and accounting requirements.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Mikhail Hotel & Leisure Group Ltd
Address: Mikhail Hotel & Leisure Group, The Bold Hotel, 583 Lord Street, Southport PR9 OBE